Car Rental Policies

Car Rental Policies

Section 9: Car Rental Policy for Renters

9.1 Introduction to Car Rental Services for Renters

9.1.1. The Vhingo platform offers a comprehensive digital marketplace that allows renters ("Renters") to browse, select, and book vehicles ("Vehicles") listed by vehicle owners ("Owners") for rent through the Vhingo user application ("User App"). This section outlines the policies, terms, and conditions applicable to Renters with regard to renting Vehicles.

9.2 Renters' Responsibilities and Liabilities

9.2.1. Booking and Rental Agreement: Renters are obliged to review all Vehicle details, rental charges, and terms as provided by the Owner on the Vhingo platform before booking a Vehicle. Upon booking, Renters agree to abide by the terms of the rental agreement ("Rental Agreement") provided by the Owner, which includes but is not limited to the rental period, charges, and Vehicle usage restrictions.

9.2.2. Charges and Payments: Renters must pay all rental charges, including but not limited to rental fees, late return fees, fuel charges, and any other ancillary costs, as communicated by the Owner post-booking, in accordance with the Rental Agreement.

9.2.3. Vehicle Care and Return: Renters are responsible for maintaining the Vehicle in good condition throughout the rental period and must return the Vehicle to the designated location by the agreed-upon time, in accordance with the Rental Agreement.

9.3 Exclusions of Vhingo Liability

9.3.1. Non-Liability for Disputes: Vhingo acts only as a facilitator by providing a platform for Owners to list and Renters to book Vehicles. Vhingo shall not be held responsible for any disputes arising between the Owner and the Renter regarding the Rental Agreement, including but not limited to disputes over rental terms, charges, Vehicle condition, or return.

9.3.2. Assistance and Support: Although Vhingo is not liable for resolving disputes, it will offer reasonable assistance to both Renters and Owners by providing necessary information, including location details, to help address issues that arise during the rental period.

9.4 Cancellations and Refunds

9.4.1. Cancellation Policy: Renters must adhere to the cancellation policy as stipulated by the Owner in the Rental Agreement. Cancellations must be communicated through the Vhingo platform within the timeframe specified in the Rental Agreement to qualify for a refund, if applicable.

9.4.2. Refunds: The eligibility for and the amount of any refunds due to cancellations or disputes shall be determined according to the terms of the Rental Agreement. Vhingo will facilitate the refund process as per the agreement between the Owner and the Renter but does not determine refund eligibility or amounts.

9.5. Amendments to Car Rental Policy

Vhingo reserves the right to modify or update this Car Rental Policy anytime. Such changes will become effective immediately upon posting on the Vhingo platform or through direct communication with Renters. Renters are encouraged to review this Car Rental Policy periodically to stay informed of any updates.

9.6 Acknowledgment and Acceptance of Terms

By booking a Vehicle through the Vhingo platform, Renters acknowledge and agree to comply with the terms and conditions outlined in this Car Rental Policy and any amendments to that. Non-compliance with these terms may result in cancellation of the booking or additional charges as specified in the Rental Agreement.

Section 8: Car Rental Policy for Vehicle Owners

8.1 Introduction to Car Rental Services on the Vhingo Platform

8.1.1. The Vhingo platform hereby facilitates a marketplace model, serving as a digital intermediary for vehicle owners ("Owners") to list their vehicles ("Vehicles") for rent and for renters ("Renters") to browse and book such Vehicles through the Vhingo user application ("User App"). This section delineates the policies, terms, and conditions applicable to Owners regarding the rental of Vehicles.

8.2 Responsibilities and Liabilities of Vehicle Owners

8.2.1. Vehicle Listing and Availability: Owners are obligated to accurately list Vehicles on the Vhingo driver application ("Driver App"), providing comprehensive details including, but not limited to, Vehicle type, model, year of manufacture, rental charges, and any other pertinent rental terms or restrictions.

8.2.2. Pricing and Charges Disclosure: Post-booking, Owners are required to explicitly communicate all applicable charges to Renters, including but not limited to rental rates, late return fees, fuel charges, and any other ancillary costs, via chat or call through the Vhingo platform.

8.2.3. Rental Agreement: Owners are responsible for drafting a clear and comprehensive rental agreement ("Rental Agreement") to be shared with the Renter upon booking confirmation. This Rental Agreement must comply with all applicable laws and regulations and explicitly detail the terms of the rental, including rental period, charges, usage restrictions, and return policy.

8.3 Exclusions of Vhingo Liability

8.3.1. Vhingo's Role: Vhingo acts solely as a facilitator by providing a platform for Owners to list and Renters to book Vehicles. Vhingo does not assume any role in the execution or enforcement of the Rental Agreement between the Owner and the Renter.

8.3.2. Non-Liability for Charges, Theft, or Damage: Vhingo shall not be held responsible for any late charges, vehicle theft, damage to the Vehicle during the rental period, or any disputes arising between the Owner and the Renter regarding the rental terms or conditions.

8.3.3. Assistance and Support: While Vhingo is exempt from liability for disputes arising from rental agreements, it commits to providing reasonable assistance to both Owners and Renters by furnishing location details and any other information that may aid in resolving issues that arise during the rental period.

8.4 Pricing and Fee Structure 8.4.1. Platform Fee: Vhingo will levy a platform fee ("Platform Fee") on each transaction processed through the Vhingo platform. The Platform Fee structure will be communicated to Owners through the Vhingo platform and may be subject to revisions.

8.4.2. No Involvement in Pricing Negotiations: Vhingo explicitly excludes itself from any pricing negotiations between Owners and Renters. The determination of rental charges and other related fees remains the sole responsibility of the Owner, subject to disclosure and agreement with the Renter as per section 8.2.2.

8.5 Amendments to Car Rental Policy Vhingo reserves the right to amend or update this Car Rental Policy at any time. Such amendments will be effective immediately upon posting on the Vhingo platform or by direct communication with the owners. Owners are encouraged to review the Car Rental Policy periodically to stay informed of any changes.

8.6 Acknowledgment and Acceptance of Terms By listing a Vehicle on the Vhingo platform, Owners acknowledge and agree to comply with the terms and conditions set forth in this Car Rental Policy and any amendments thereto. Failure to adhere to these terms may result in suspension or termination of the Owner's account on the Vhingo platform.

6.1. Car Rental Services on Vhingo Platform

6.1.1. Introduction and Reservation Process:

The Vhingo platform serves as a conduit, enabling vehicle owners ("Owners") to list their vehicles ("Vehicles") for rent and renters ("Renters") to conveniently browse and book these Vehicles through the Vhingo user application ("User App"). By accepting this Agreement, along with the specific pricing schedule and terms provided by Owners, Renters are empowered to make reservations under the conditions set forth by Vhingo. Such reservations must clearly specify rental conditions, including but not limited to the Vehicle model or class, start date and time, pickup location, rental duration, return location, the identity of any assigned driver, any requests for additional accessories like child seats, and all pertinent rental terms ("Rental Conditions").

6.1.2. Obligations upon Reservation:

Following a successful reservation, Vhingo will present an offer to rent the selected Vehicle, subject to the availability and terms specified by the Service Providers. Vhingo may request a reservation fee, payable by the Renter, in compliance with Vhingo's stipulations.

6.1.2 Car Rental Terms and Conditions:

6.1.2 Car Rental Terms and Conditions:

Age Requirement: Minimum of 18 years.

Mandatory Documentation:

  • • For Indian citizens: Driver's License, current utility bill (or Voter ID as optional), Aadhaar Card copy, and all documents submitted via email.
  • • For Non-Indian citizens: International Driving Permit (IDP), Passport copy, local residency proof, and a credit card with a Rs. 5,000 security deposit limit. Failure to present original documents at vehicle pickup allows Vhingo to refuse delivery and terminate the Agreement, incurring a fee of Rs. 1,000 or the rental amount, whichever is lower.

6.1.2.2 General Terms and Conditions:

  • • Duration and Delivery: The rental period begins upon vehicle possession and ends upon return. Vehicles must be returned to the original pickup location.
  • • Duration and Delivery: The rental period begins upon vehicle possession and ends upon return. Vehicles must be returned to the original pickup location.
  • • Accessories: With additional charges, GPS and child seats are available upon request.
  • • Late Return Policy: A one-hour grace period is allowed; subsequent hours incur late charges.
  • • Rental Extension: Extensions must be notified in advance, with one hour free and additional charges thereafter.
  • • Rental Extension: Extensions must be notified in advance, with one hour free and additional charges thereafter.
  • • Rental Extension: Extensions must be notified in advance, with one hour free and additional charges thereafter.
  • • Vehicle Cleanliness: Strict prohibitions on using the Vehicle for transporting pets or goods that could damage the interior or exterior. Renters are liable for cleaning or repair costs.

6.1.2.3. Refund Policy

The Refund Policy will be clearly defined by each vehicle owner within their rental Agreement, specifying conditions under which refunds are applicable, including but not limited to cancellations by the Renter, vehicle unavailability, or discrepancies in the listed vehicle condition. Vhingo will facilitate the refund process as per the Agreement but does not dictate the terms of refunds.

6.1.2.4. Responsibilities of Renters

Renters are responsible for adhering to all terms outlined in the Rental Agreement, including:

  • • Ensuring the Vehicle is used per the stipulated purposes and is not subjected to misuse or illegal activities.
  • • Reporting any issues or damages incurred during the rental period to the owner immediately.
  • • Returning the Vehicle in the same condition it was received, barring normal wear and tear.

6.1.2.5. Responsibilities of Owners

Owners must ensure that their vehicles are in good, roadworthy condition, compliant with all relevant laws and regulations, and adequately insured. Owners are also responsible for providing a clear and comprehensive Rental Agreement that defines all rental terms, including pricing, rental period, use restrictions, and return conditions.

6.1.2.6. Dispute Resolution

In the event of a dispute between a renter and an owner, Vhingo will offer support in facilitating communication and resolution based on the information and documentation provided by both parties. However, Vhingo is not a party to the Rental Agreement. It thus is not responsible for resolving such disputes beyond providing platform support.

6.1.2.7. Modifications to the Vehicle

Renters are not permitted to make any modifications, alterations, or additions to the Vehicle without the explicit written consent of the owner.

6.1.2.8. Insurance

Renters and owners are advised to ensure that suitable insurance coverage covers all aspects of the rental period. Vhingo does not provide insurance for vehicles rented through its platform and is not liable for any claims, damages, or disputes arising from a lack of or inadequacy in insurance coverage.

6.1.2.9. Platform Usage Fee

Vhingo charges a platform usage fee for each successful transaction made through the Vhingo platform. This fee is separate from and in addition to any rental charges agreed upon between the Renter and the owner. The specific details of the platform usage fee will be communicated to both parties when booking.

6.1.2.10. Termination of Services

Vhingo reserves the right to terminate the services offered to any renter or owner found to violate these terms and conditions, engage in illegal activities, or cause harm to the Vhingo platform or its users. Termination will be executed at Vhingo's discretion and may be without prior notice, depending on the severity of the violation.

6.1.2.11. Changes to the Car Rental Policy

Vhingo may update or modify this Car Rental Policy to reflect changes in legal requirements, platform features, or service offerings. Renters and owners will be notified of significant changes via the Vhingo platform or email. Continued platform use after such changes indicates acceptance of the new terms.

6.1.2.12. Contact and Support

For any questions, concerns, or support needs related to the Car Rental Policy or any aspect of the Vhingo platform, users are encouraged to contact Vhingo's customer support team through the provided contact channels on the platform. Vhingo is committed to providing timely and helpful assistance to ensure a positive rental experience for all platform users.

Final Acknowledgment

By engaging in car rental transactions through the Vhingo platform, both renters and owners acknowledge having read, understood, and agreed to all terms and conditions specified in this Car Rental Policy, including any future amendments. Compliance with these terms is essential for maintaining the integrity and functionality of the Vhingo car rental service.

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